Terms & Conditions

1) What the Site is for

The Site provides information about our services and allows you to contact us or request a consultation for:

• Web application development
• Mobile application development
• AI automation & agents
• Consultancy & strategy

Specific work we carry out for you (a "Project") is governed by separate written project terms ("Project Terms").

2) Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on the Site. Your continued use of the Site after changes are posted means you accept the updated Terms.

3) Acceptable use (what you can and can't do)

You may use the Site for lawful purposes only. You must not:

• provide false, misleading, abusive, defamatory, or unlawful information
• attempt to gain unauthorised access to the Site, servers, or data
• interfere with the Site's performance (including introducing malware)
• scrape, crawl, or use automated tools to extract content or data without our permission
• copy, reproduce, resell, or commercially exploit any part of the Site except as allowed by these Terms
• reverse engineer or attempt to derive source code except where permitted by law

We may suspend or restrict access to the Site if we reasonably believe you are misusing it.

4) Contact forms and communications

When you submit a form or contact us:

• you confirm the information you provide is accurate to the best of your knowledge
• you understand we may reply by email, phone, or other contact method you provided
• electronic communications satisfy any legal requirement for communications to be in writing

5) Intellectual property (Site content)

All rights in the Site and its content (including branding, text, design, code, graphics, and logos) are owned by us or our licensors.

We grant you a limited, non-exclusive, revocable licence to view and use the Site for your personal or internal business purposes. You may not copy, distribute, modify, or create derivative works from our Site content without written permission.

6) Your materials and user-submitted content

If you send us materials ("Client Materials"), you retain ownership of your Client Materials, and you grant us the right to use them only as necessary to respond to you or deliver a Project. You confirm you have the rights to share those Client Materials with us.

If we would like to publish a case study, testimonial, or show screenshots of your Project publicly, we will seek your permission (unless it's already public or agreed in writing).

7) Projects, quotes, and scope

7.1 Consultations and quotes — consultations and estimates may be free or paid (as stated). Quotes and timelines are estimates unless confirmed in Project Terms.

7.2 Scope and change requests — a Project scope is defined in the Project Terms. Any new requirements, features, integrations, or revisions outside the agreed scope may require additional fees, and/or extend delivery timelines.

7.3 Client responsibilities — to deliver efficiently, you agree to provide timely feedback, approvals, access, and required materials. Delays in your inputs can delay delivery.

8) Payments, refunds, and cancellations

Payment terms (fees, milestones, deposits, invoicing, due dates) will be set out in the Project Terms. Unless otherwise stated in Project Terms:

• deposits are used to reserve capacity and begin work
• completed work/time already delivered is non-refundable
• third-party costs (licenses, hosting, domains, paid plugins, app store fees, etc.) are non-refundable once incurred

9) Third-party services and links

We may use third-party services (e.g., hosting, analytics, email delivery, scheduling, payment processors, cloud providers) to operate the Site or deliver Projects.

Third-party services are governed by their own terms and policies. We are not responsible for third-party platforms that you choose to use or that are required by your Project (for example: app stores, payment providers, external APIs). The Site may link to third-party websites. We do not control those sites and are not responsible for their content or practices.

10) Availability and security

We aim to keep the Site available and secure, but we do not guarantee uninterrupted access. The Site may be temporarily unavailable due to maintenance, updates, or circumstances outside our control.

11) Disclaimers

11.1 Site information — content on the Site is provided for general information only and may be updated without notice. You should not rely on it as professional advice.

11.2 No warranties — we do not warrant that the Site will always be error-free or uninterrupted, or that it will be free from viruses (you should use appropriate security safeguards).

11.3 Professional services standard — where we provide paid services, we will use reasonable care and skill consistent with industry standards, subject to the Project Terms.

12) Limitation of liability

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot be limited under applicable law

Subject to the above, to the maximum extent permitted by law, we are not liable for indirect, consequential, special, or punitive losses (including loss of profits, revenue, data, business, or goodwill). Our total liability arising out of or in connection with the Site is limited to the amount you paid us (if any) in the 12 months before the claim.

Some jurisdictions do not allow certain limitations — if they apply to you, these limitations may not fully apply.

13) Indemnity

If you breach these Terms, misuse the Site, or provide Client Materials that infringe third-party rights, you agree to indemnify us against reasonable losses, claims, and costs arising from that breach or misuse.

14) Suspension and termination

We may suspend or terminate your access to the Site at any time if we reasonably believe you have breached these Terms or pose a security/legal risk. Termination does not affect any rights or obligations that by their nature should continue (including IP, liability limits, and indemnities).

15) Copyright complaints (notice & takedown)

If you believe content on the Site infringes your rights, contact us at info@galaxyway.ai with:

• identification of the work claimed to be infringed
• the URL/location of the allegedly infringing material
• your contact details
• a statement that you have a good faith belief the use is not authorised
• evidence of your rights/authority

We will review and take appropriate action where justified.

16) Governing law and jurisdiction

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction over any disputes.

17) Contact

Questions about these Terms? Contact us at info@galaxyway.ai.